Security
Your data security is our top priority. Learn about our comprehensive security measures and compliance standards.
Last Updated: January 1, 2025
Security Review: Quarterly
Security Overview
At Clarity Greens, security isn't an afterthought—it's built into every aspect of our platform. We understand that golf course operators trust us with their most sensitive business data, from financial information to customer records. That's why we've implemented enterprise-grade security measures that meet or exceed industry standards.
Our security program is designed around the principles of defense in depth, zero trust architecture, and continuous monitoring. We regularly undergo third-party security audits and maintain multiple compliance certifications to ensure your data remains protected.
Security Commitment
We are committed to maintaining the highest levels of security and transparency. If you have any security concerns or questions, please contact our security team at security@claritygreens.com.
1. Infrastructure Security
Cloud Infrastructure
Our platform is built on industry-leading cloud infrastructure that provides multiple layers of security:
- Cloudflare Global Network: DDoS protection, WAF, and edge security
- Multi-Region Deployment: Redundant infrastructure across multiple geographic regions
- Auto-Scaling Security: Automatic scaling to handle traffic spikes and potential attacks
- Network Isolation: Virtual private clouds with strict network segmentation
- Load Balancing: Distributed traffic management with health monitoring
Physical Security
Our cloud providers maintain world-class physical security measures:
- 24/7 Security Personnel: Round-the-clock physical security monitoring
- Biometric Access Controls: Multi-factor authentication for data center access
- Environmental Controls: Climate control, fire suppression, and power redundancy
- Compliance Certifications: SOC 2, ISO 27001, and other security standards
Network Security
DDoS Protection
Cloudflare's global network provides automatic DDoS mitigation, protecting against attacks of any size.
Web Application Firewall
Advanced WAF rules protect against OWASP Top 10 vulnerabilities and emerging threats.
SSL/TLS Encryption
All data in transit is encrypted using TLS 1.3 with perfect forward secrecy.
Rate Limiting
Intelligent rate limiting prevents abuse and ensures service availability.
2. Data Protection
Encryption Standards
We use industry-standard encryption to protect your data at every stage:
Data at Rest
- AES-256 Encryption: All stored data is encrypted using AES-256
- Key Management: Encryption keys are managed using hardware security modules (HSMs)
- Database Encryption: Full database encryption with transparent data encryption (TDE)
- Backup Encryption: All backups are encrypted before storage
Data in Transit
- TLS 1.3: Latest TLS protocol for all communications
- Perfect Forward Secrecy: Unique session keys for each connection
- Certificate Pinning: Protection against man-in-the-middle attacks
- HSTS: HTTP Strict Transport Security enforcement
Data in Processing
- Memory Encryption: Sensitive data encrypted in application memory
- Secure Enclaves: Protected execution environments for sensitive operations
- Data Masking: Sensitive data masked in logs and non-production environments
- Tokenization: Payment card data replaced with secure tokens
Data Classification & Handling
We classify and handle data based on sensitivity levels:
- Public: Marketing materials, public documentation
- Internal: Business operations data, non-sensitive analytics
- Confidential: Customer business data, financial information
- Restricted: Payment card data, personal identification information
Payment Card Security
We are PCI DSS Level 1 compliant and use certified payment processors. We never store complete payment card information on our servers.
3. Access Controls
Zero Trust Architecture
Our security model assumes no implicit trust and verifies every access request:
- Identity Verification: Multi-factor authentication for all users
- Device Trust: Device registration and health verification
- Contextual Access: Location, time, and behavior-based access decisions
- Least Privilege: Minimum necessary access rights for each user
- Continuous Monitoring: Real-time monitoring of all access activities
User Authentication
Multi-Factor Authentication
- • TOTP authenticator apps
- • SMS verification
- • Hardware security keys
- • Biometric authentication
Password Security
- • Strong password requirements
- • Password breach monitoring
- • Secure password reset flows
- • Password history enforcement
Role-Based Access Control (RBAC)
Granular permissions ensure users only access what they need:
- Predefined Roles: Owner, Manager, Staff, Viewer with appropriate permissions
- Custom Permissions: Fine-grained control over specific features and data
- Temporary Access: Time-limited access for contractors and consultants
- Access Reviews: Regular review and certification of user access rights
Administrative Access
Strict controls govern administrative access to our systems:
- Privileged Access Management: Just-in-time access for administrative tasks
- Session Recording: All administrative sessions are recorded and monitored
- Approval Workflows: Multi-person approval for sensitive operations
- Emergency Access: Secure break-glass procedures for emergencies
4. Compliance Standards
We maintain multiple compliance certifications and undergo regular audits:
PCI DSS Level 1
Highest level of payment card industry compliance for secure payment processing.
- • Annual on-site assessments
- • Quarterly vulnerability scans
- • Secure payment processing
SOC 2 Type II
Independent audit of security, availability, and confidentiality controls.
- • Annual third-party audits
- • Continuous monitoring
- • Control effectiveness testing
GDPR Compliance
Full compliance with European data protection regulations.
- • Data protection by design
- • Privacy impact assessments
- • Data subject rights support
CCPA Compliance
California Consumer Privacy Act compliance for US customers.
- • Consumer rights management
- • Data transparency
- • Opt-out mechanisms
Industry Standards
Our security practices align with leading industry frameworks:
- NIST Cybersecurity Framework: Comprehensive security risk management
- ISO 27001: Information security management system standards
- OWASP Top 10: Protection against web application vulnerabilities
- CIS Controls: Critical security controls implementation
5. Security Monitoring
24/7 Security Operations Center
Our security team monitors threats around the clock:
- Real-Time Monitoring: Continuous monitoring of all systems and networks
- Threat Intelligence: Integration with global threat intelligence feeds
- Automated Response: Immediate automated response to detected threats
- Expert Analysis: Security experts analyze and respond to complex threats
Security Information and Event Management (SIEM)
Advanced SIEM capabilities provide comprehensive visibility:
- Log Aggregation: Centralized collection of security logs from all systems
- Correlation Rules: Advanced rules to detect complex attack patterns
- Machine Learning: AI-powered anomaly detection and threat hunting
- Forensic Analysis: Detailed investigation capabilities for security incidents
Vulnerability Management
Continuous Scanning
- Automated Scans: Daily vulnerability scans of all systems
- Penetration Testing: Quarterly third-party penetration tests
- Code Analysis: Static and dynamic analysis of application code
- Dependency Scanning: Monitoring of third-party libraries and components
Patch Management
- Critical Patches: Emergency patches applied within 24 hours
- Regular Updates: Scheduled maintenance windows for routine updates
- Testing Process: Thorough testing before production deployment
- Rollback Procedures: Quick rollback capabilities if issues arise
6. Incident Response
Incident Response Plan
We maintain a comprehensive incident response plan that includes:
- Preparation: Pre-defined procedures, tools, and communication channels
- Detection: Automated and manual detection of security incidents
- Containment: Immediate isolation and containment of threats
- Eradication: Complete removal of threats from all systems
- Recovery: Restoration of normal operations with enhanced security
- Lessons Learned: Post-incident analysis and process improvement
Response Times
Critical
15 min
Initial response time
High
1 hour
Initial response time
Medium
4 hours
Initial response time
Communication
We maintain transparent communication during security incidents:
- Customer Notification: Immediate notification for incidents affecting customer data
- Status Page: Real-time updates on our public status page
- Regulatory Reporting: Compliance with breach notification requirements
- Post-Incident Reports: Detailed analysis and remediation steps
7. Business Continuity & Disaster Recovery
Backup & Recovery
We maintain comprehensive backup and recovery procedures:
- Automated Backups: Continuous, encrypted backups of all customer data
- Geographic Distribution: Backups stored across multiple geographic regions
- Point-in-Time Recovery: Ability to restore data to any point in time
- Regular Testing: Monthly backup restoration tests
- Rapid Recovery: RTO of 4 hours, RPO of 15 minutes
High Availability
Redundancy
- • Multi-region deployment
- • Database replication
- • Load balancer failover
- • Auto-scaling groups
Monitoring
- • 24/7 system monitoring
- • Automated alerting
- • Health checks
- • Performance metrics
Service Level Agreements
Uptime
99.9%
Monthly availability
RTO
4 hrs
Recovery time objective
RPO
15 min
Recovery point objective
8. Security Contact & Reporting
Responsible Disclosure
We welcome security researchers and encourage responsible disclosure of security vulnerabilities:
Security Bug Bounty
We operate a private bug bounty program for qualified security researchers. Contact us for more information about participation.
- Scope: All Clarity Greens production systems and applications
- Rewards: Monetary rewards based on severity and impact
- Recognition: Public acknowledgment (with permission)
- Response: Initial response within 24 hours
Security Contacts
Security Team
Email: security@claritygreens.com
PGP Key: Download Public Key
Response Time: 24 hours for security issues
Emergency Contact
Email: emergency@claritygreens.com
Phone: +1 (555) SECURITY
Available: 24/7 for critical security incidents
Reporting Guidelines
When reporting security vulnerabilities, please include:
- Detailed Description: Clear explanation of the vulnerability
- Steps to Reproduce: Detailed reproduction steps
- Impact Assessment: Potential impact and affected systems
- Proof of Concept: Safe demonstration (if applicable)
- Contact Information: How we can reach you for follow-up
Important Guidelines
- • Do not access, modify, or delete customer data
- • Do not perform actions that could disrupt our service
- • Do not publicly disclose vulnerabilities before we've had time to fix them
- • Follow responsible disclosure practices
Security Certifications & Compliance
We maintain the highest security standards through continuous auditing and certification.
PCI DSS
Level 1
SOC 2
Type II
GDPR
Compliant
CCPA
Compliant
Your Security is Our Mission
At Clarity Greens, we understand that your trust is earned through consistent action, not just words. Our comprehensive security program is designed to protect your data, ensure business continuity, and maintain the highest levels of service availability.